BestHistory Refund Policy

Last updated: 2026-08-31

BestHistory is a Best Series product by Zhiban (博学智伴) and is operated by Beijing Boxue Zhiban Software Development Studio. Payments for BestHistory Pro are processed by Paddle, which acts as the Merchant of Record.

Refund requests

Refunds are processed by Paddle in accordance with Paddle’s refund policy and applicable consumer law. Nothing in this policy limits any mandatory consumer rights that apply to you in your country or region.

You can request help with a purchase or refund in any of these ways:

• use the purchase or support links in your Paddle receipt email;
• use Paddle’s buyer support and subscription-management services;
• contact BestHistory at besthistory@126.com and include enough purchase information for us to help locate the transaction.

Paddle’s current buyer refund policy is available at paddle.com/legal/refund-policy.

Subscriptions and cancellation

BestHistory Pro monthly and yearly plans renew automatically until canceled. You can cancel a subscription using the Paddle customer portal or the management link provided in Paddle’s payment emails.

Cancellation normally stops future renewals at the end of the current paid billing period. Canceling a subscription does not automatically create a refund for charges that have already been processed.

Lifetime purchase

The BestHistory Lifetime plan is a one-time purchase and does not renew automatically. Refund eligibility for a Lifetime purchase is handled by Paddle under its refund policy and applicable consumer law.

Effect of a successful refund

If Paddle completes a refund, the BestHistory Pro entitlement associated with the refunded purchase may be revoked or adjusted to reflect the refunded transaction.

Need help first?

If you believe you were charged incorrectly, cannot access purchased Pro features, or encountered a product problem, contact besthistory@126.com. We will try to help identify the issue and, where appropriate, assist with the Paddle refund process.